{"id":155,"date":"2020-08-29T17:29:45","date_gmt":"2020-08-29T08:29:45","guid":{"rendered":"http:\/\/hirogar.com\/kobe-local-tours\/?page_id=155"},"modified":"2021-10-29T11:20:26","modified_gmt":"2021-10-29T02:20:26","slug":"qa","status":"publish","type":"page","link":"https:\/\/osakalocaltours.com\/en\/qa\/","title":{"rendered":"Q & A"},"content":{"rendered":"
\n
<\/div>\n
\n

Q & A<\/em><\/p>\n

Q & A<\/h1>\n<\/div>\n<\/div>\n
\n
\n
Q. From when until when is the period of the GoTo travel campaign?<\/strong><\/span>
\nA. Please wait for a restart of the campaign.<\/span><\/section>\n

\nQ. Which payment method do you accept?
\n<\/strong><\/span>A. Bank transfer, credit card, and PayPay are accepted.<\/span>
\nIf you would like to use PayPay or a credit card except VISA\/Master, please choose [BankTransfer] as a payment method when you book. After booking please inform us of a payment method you like.<\/span><\/span><\/p>\n

Q. What is your bank account for the transfer?
\n<\/span><\/strong><\/span>A. Please transfer to the bank account below.
\n<\/span><\/span><\/p>\n\n\n\n\n\n\n\n\n\n\n
Beneficiary<\/span><\/th>\n<\/td>\n<\/tr>\n
Bank Name<\/th>\nRAKUTEN BANK, LTD.<\/td>\n<\/tr>\n
Branch Name<\/span><\/th>\nHEAD OFFICE<\/span><\/td>\n<\/tr>\n
Swift Code<\/span><\/th>\nRAKTJPJT<\/span><\/td>\n<\/tr>\n
Account Number<\/span><\/th>\n251-7839623<\/span><\/td>\n<\/tr>\n
Intermediary Bank Name<\/span><\/th>\nSUMITOMO MITSUI BANKING CORPORATION, TOKYO, JAPAN<\/span><\/td>\n<\/tr>\n
Intermediary Bank Swift Code<\/span><\/th>\nSMBCJPJT<\/span><\/td>\n<\/tr>\n
Account Name<\/span><\/th>\nBE TORABERU CO.,LTD<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

* Please double check upon transfer to\u00a0 put the exact account name as above.<\/span><\/p>\n

Q. How should I pay by PayPay?<\/span><\/strong><\/span>
\nA. Please let us know if you would like to use PayPay. Then we will send you payment information by email.<\/p>\n

Q. How can I ask questions about your service?<\/span><\/strong><\/span>
\nA. Please contact us by email or LINE.
\n<\/span>email : <\/span>info@osakalocaltours.com<\/span><\/a>
\nLINE ID: @kobay<\/p>\n

Q. Can I book by phone?
\n<\/span><\/strong>A. Please book by email or on a website to prevent mistakes.
\n<\/span>We accept phone calls only in an emergency (ex,\u00a0 trouble on the day of the tour etc…).<\/span><\/span><\/span><\/p>\n

Q. Please provide contact information in case of emergency.<\/strong><\/span>
\nA. <\/span>******* (BE TORABERU)
\n<\/span>We will get back to you after asking for your request.<\/span><\/span><\/p>\n

Q. <\/strong><\/span>Can I get on a waitlist?<\/strong><\/span>
\nA. Unfortunately, you cannot wait for a cancellation. Please choose available tours. <\/span><\/span><\/p>\n

Q. <\/span><\/strong>How can I change my reservation?<\/span><\/strong>
\nA. You can change your reservation by email or by phone.<\/span><\/span><\/span><\/p>\n

Q. <\/strong><\/span>How can I cancel my reservation?<\/strong><\/span>
\nA. Please contact us by email or by phone.
\n<\/span><\/span><\/p>\n

Q. When will a cancellation fee be charged?<\/strong><\/span>
\nA. A cancellation fee will be charged as below unless specified on a booking page of the tour.<\/span>
\n<\/span><\/span><\/p>\n\n\n\n\n\n\n\n
Cancellation Date<\/th>\nCancellation Fee<\/span><\/th>\n<\/tr>\n
8 – 20 Days Before Arrival<\/td>\n20\uff05 of the total price<\/td>\n<\/tr>\n
2 – 7 Days Before Arrival<\/td>\n30\uff05 of the total price<\/td>\n<\/tr>\n
1 Day Before Arrival<\/span><\/td>\n50\uff05 of the total price<\/span><\/td>\n<\/tr>\n
Check-in Day \/ No Show<\/span><\/td>\n100\uff05 of the total price<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n


\nQ. Can I cancel the tour in case of bad weather?<\/strong><\/span>
\nA. We cannot accept your cancellation request unless the tour is held.
\nA full refund will be offered if the tour is not held.<\/span><\/span><\/p>\n

Q. Could you issue a receipt?<\/strong><\/span>
\nA. Yes, we can issue an electronic receipt. Please request us by email, by LINE or by phone.<\/span><\/p>\n

Q. I don’t know how to use Zoom although I signed up for an online tour.<\/strong><\/span>
\nA. Please check on the Zoom website.<\/span><\/span><\/p>\n

Zoom Help Center<\/a><\/span><\/p>\n

*About Video
\n<\/span>You can turn on\/off your video when joining a meeting.
\n<\/span>When you turn on the video, your video will be shared with other attendees.
\n<\/span>*About Audio
\n<\/span>You can mute\/unmute<\/span> audio when joining a meeting.
\n<\/span>Host\/admin sometimes mute all participants if there are many attendees.
\n<\/span>*Other
\n<\/span>You can contact and ask questions by using a chat tool during a tour.
\nIf you have a question, please let us know by using a chat tool.<\/span><\/p>\n<\/section>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Q & A Q & A Q. From when until when is the period of the GoTo travel campaign? A. Please wait for a restart of the campaign. Q. Which payment method do you accept? A. Bank transfer, credit card, … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_locale":"en_US","_original_post":"84"},"categories":[],"acf":[],"yoast_head":"\nQ & A - OSAKA LOCAL TOURS\u3010\u5927\u962a\u30ed\u30fc\u30ab\u30eb\u30c4\u30a2\u30fc\u30ba<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Q & A - OSAKA LOCAL TOURS\u3010\u5927\u962a\u30ed\u30fc\u30ab\u30eb\u30c4\u30a2\u30fc\u30ba\" \/>\n<meta property=\"og:description\" content=\"Q & A Q & A Q. 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